Returns & Refunds

Last updated: November 2026

Changed your mind?

If you buy from us online, you can cancel your order within 14 days of the day you receive it, without giving a reason.

• To cancel, call us on 01872 870478 or email shop@coastandcountrycrafts.co.uk with your name and order number.
• Please send the items back within 14 days of telling us. We recommend a tracked service or getting proof of postage.
• You pay the cost of sending the items back.
• We will refund the price of the items and the standard postage you paid us within 14 days of receiving them back (or of you showing proof that you have sent them). If you chose a more expensive delivery option, we only refund the cost of our standard option.
• We refund to the card or payment method you used.

Please look after the items while they are with you. You can handle them as you would in a shop, but if they come back used, washed or damaged we may reduce your refund to reflect that.

Items that cannot be returned for a change of mind

• Fabric cut from the bolt to the length you chose.
• Single issues of magazines.

Magazine subscriptions can be cancelled within 14 days like any other order.

Faulty, damaged or wrong items

Please contact us as soon as you can, ideally with a photo. We will put it right with a replacement or refund and pay the return postage. If you tell us within 30 days of delivery, you are entitled to a full refund. This does not affect your statutory rights.

Pre-orders

You can cancel a pre-order at any time before it is sent, for a full refund including postage. Once it has been delivered, the 14-day right to cancel above applies.

Bought in our shop?

Items bought in person at our shop are covered by your statutory rights if they are faulty. For anything else, please talk to us – we are always happy to help where we can.

Contact us

Coast and Country Crafts Ltd (VAT no. GB 518 8652 58), The Gwel, Carnhot, Chacewater, Truro TR4 8PA · 01872 870478 · shop@coastandcountrycrafts.co.uk