Privacy Policy

Last updated: November 2026

Who we are

Coast & Country Crafts is run by Coast and Country Crafts Ltd, a company registered in England and Wales, company number 17199300. VAT registration number GB 518 8652 58. Registered office and shop: The Gwel, Carnhot, Chacewater, Truro TR4 8PA (our shop is inside the Cornish Craft Barn building on Kea Downs Road). Phone 01872 870478 · email shop@coastandcountrycrafts.co.uk.

We are the “data controller” for the personal information described here. If you have any questions, contact us using the details above.

What we collect and why

• Orders – your name, delivery and billing address, email and phone number, and what you bought. We use this to take payment, send or hand over your order, and keep our accounts. Legal basis: to carry out our contract with you, and our legal duty to keep financial records.
• Customer account – if you create one, your login details and order history. Legal basis: contract.
• Newsletter – your email address and name, if you sign up, plus whether you open our emails and click links. Legal basis: your consent. You can unsubscribe at any time using the link in every email.
• Browser notifications – if you allow them, a device identifier so we can send you notifications. Legal basis: your consent; you can turn them off in your browser.
• Enquiries – anything you send us by email, phone or our contact form. Legal basis: our legitimate interest in answering you.
• Website use – information about how you use our website, such as pages visited, device and browser type and approximate location. Legal basis: your consent (see Cookies below).

We do not sell your information and we do not use it for automated decision-making.

Who we share it with

We only share what is needed with companies that help us run the shop:

• Stripe – card payments. Stripe handles your card details; we never see them.
• SureCart – our online shop and order system.
• Royal Mail (Click & Drop) and other couriers – your name, address and contact details so they can deliver your parcel.
• Brevo – our newsletter, order emails and browser notifications.
• Google Analytics – to understand how our website is used, if you accept these cookies.
• Our website hosting company, our accountants and HMRC where the law requires.

Some of these companies store information outside the UK, for example in the USA or the EU. Where they do, they use legal safeguards approved by the UK, such as the UK International Data Transfer Agreement or the UK–US data bridge.

How long we keep it

• Order and payment records: 6 years after the end of the financial year, as the law requires for tax.
• Customer accounts: until you ask us to close your account, and then we keep only what we need for our records.
• Newsletter: until you unsubscribe.
• Enquiries: up to 2 years, unless they relate to an order.
• Website analytics: no more than 14 months.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to have it transferred to you or someone else. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email shop@coastandcountrycrafts.co.uk. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

Cookies are small files saved on your device. We use:

• Essential cookies – needed for your basket, checkout, account login, security and payments (including Stripe’s fraud prevention). These do not need your consent.
• Analytics cookies – Google Analytics, to help us improve the website. We only use these if you agree.
• Marketing cookies – Brevo, to understand how our emails and website work together. We only use these if you agree.

You can change your cookie choices at any time, and you can also block or delete cookies in your browser settings.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.